All Systems Operational

About This Site

Welcome to Cardstream's page for system monitoring. This page monitors the Cardstream plan for outages or issues internally or with third parties that we use. Any service description will be reported here as soon as we are aware, along with regular updates.

Payment Methods Operational
90 days ago
100.0 % uptime
Today
Merchant Management System (MMS) Operational
90 days ago
100.0 % uptime
Today
Central Administration System (CAS) Operational
90 days ago
100.0 % uptime
Today
Hosted Form Service (v1.0) Operational
90 days ago
100.0 % uptime
Today
Hosted Form Service (v2.0) Operational
90 days ago
100.0 % uptime
Today
Direct API Service Operational
90 days ago
100.0 % uptime
Today
RESTful Service Operational
90 days ago
100.0 % uptime
Today
DS PIT Services Operational
90 days ago
100.0 % uptime
Today
ACS PIT Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Valitor have advised us that on US specific Bank Holidays, MasterCard does not make settlements to acquirers in any currency. The only exemptions are transactions that are part of MasterCard’s intra-currency settlement services (local transactions in a few countries).

As a result of not receiving funds from MasterCard on these specific days, Valitor unfortunately has to delay settlements related to the relevant MasterCard transactions.

The next US specific bank holiday is Thanksgiving on:

Thursday 26 November 2020

No action is required. Settlement files will be received as normal during this period but not settled until the after the maintenance period the next day, This only applies to Mastercard transactions.

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Posted on Nov 24, 23:53 GMT
Decta - Planned Maintenance Nov 26, 05:00-05:15 GMT
Decta have advised us scheduled maintenance work will take place on:

Thursday 26 November 2020 between 03:00 GMT and 03:15 GMT

You may experience an interruption of up to 2 minutes to Decta Gate Authorisations.

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Posted on Nov 24, 23:47 GMT
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 05:00 GMT
Scheduled - Cardstream will be carrying out routine maintenance on the Gateway on Tuesday 24 November 2020 between 05:00 GMT and 07:00 GMT.

Merchants are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.

No action is required and we will notify you once the maintenance is complete.

If you require any further information, please do not hesitate to contact us on partnersupport@cardstream.com or 0345 00 99 575.
Nov 18, 21:19 GMT
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - Friday 20 November 2020 at 15:08 GMT

PayPal advised of an issue which may have affected Refunds, Payments, Captures, REST APIs, Express Checkout APIs, SOAP & NVP APIS on Production. PayPal Merchants may have encountered an elevated number of the following errors:

- 10001 Internal Error for DoCapture and DoVoid SOAP and NVP API calls.
- HTTP 500 error for Capture and Void REST API calls

This issue was resolved at 15:45 GMT on Friday 20 November.
Nov 20, 15:08 GMT
Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 12:35 GMT
Investigating - Nov 19, 11:53 GMT: Cashflows are currently experiencing issues authorising transactions for Visa issued cards and we will continue to provide updates as the investigation continues. This is being investigated as a high priority.

See https://status.cashflows.com/
Nov 19, 12:27 GMT
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 06:55 GMT
Verifying - Verification is currently underway for the maintenance items.
Nov 18, 06:16 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 06:53 GMT
Scheduled - Cardstream will be carrying out routine maintenance on the Gateway on Wednesday 18 November 2020 between 05:00 GMT and 07:00 GMT.

Merchants are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.

No action is required and we will notify you once the maintenance is complete.

If you require any further information, please do not hesitate to contact us on partnersupport@cardstream.com or 0345 00 99 575.
Nov 17, 06:52 GMT
Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 22:09 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:09 GMT
Scheduled - PayPal have advised us of live site maintenance on:

Tuesday 17 November 2020 between 02:30 GMT and 07:30 GMT

Impacted Products/APIs: Reporting, Homepage, Account

During the time indicated, there will be up to 3 minutes of impact during which customers and merchants may experience the following:

• Some Consumers/Merchants using mobile/web app may not see recent Activities on their Home
page/Activities tab instead "Temporarily unavailable" message will be displayed.
• Transactions carried out may experience some delay in showing up in the recent Activities section.
• Consumers/Merchants may be unable to search their past Activities from the Activities tab
• Additionally, some Merchants using NVPPaymentEnquiry API, may be unable to fetch transaction data.

Note: Due to the nature of this maintenance the timing of possible impact can not be narrowed down. However, impact, if experienced, is expected to be minimal.

No action is required. If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Nov 11, 17:13 GMT
Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:00 GMT
Scheduled - Truevo have advised us of their planned maintenance window on:

Monday 16 November 2020 between 02:00 GMT and 03:00 GMT.

During this time period a ten minute interruption in transaction processing is expected. Their engineers will be monitoring the situation closely.

No action is required. If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Nov 8, 22:12 GMT
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:00 GMT
Scheduled - PayPal have advised their site will undergo maintenance on:

Friday 13 November 2020 between 05:00 GMT and 10:00 GMT

Impacted Products: REST APIs, Online Checkout, Homepage, Mobile In-Store, PayPal Here

During the time indicated, no impact is expected. However, as a worst case, Merchants may experience up to 3 minutes of the following:

• Merchants may encounter an increased number of "10001 - Internal Error" or "520002 - Internal Error"
responses for API calls
• Customers may experience errors accessing the PayPal website or PayPal checkout flows
• PayPal REST APIs may result in "HTTP 500" errors
• PayPal Here, Point of Sale, and Mobile In-Store payments may not complete
• Merchants' "Store" may not show up in the PayPal mobile consumer app

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Nov 9, 21:08 GMT
Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.