All Systems Operational

About This Site

Welcome to Cardstream's page for system monitoring. This page monitors the Cardstream plan for outages or issues internally or with third parties that we use. Any service description will be reported here as soon as we are aware, along with regular updates.

Payment Methods Operational
90 days ago
100.0 % uptime
Today
Merchant Management System (MMS) Operational
90 days ago
100.0 % uptime
Today
Central Administration System (CAS) Operational
90 days ago
100.0 % uptime
Today
Hosted Form Service (v1.0) Operational
90 days ago
100.0 % uptime
Today
Hosted Form Service (v2.0) Operational
90 days ago
100.0 % uptime
Today
Direct API Service Operational
90 days ago
100.0 % uptime
Today
RESTful Service Operational
90 days ago
100.0 % uptime
Today
DS PIT Services Operational
90 days ago
100.0 % uptime
Today
ACS PIT Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Dec 29, 10:47 GMT
Scheduled - Please be informed that JCB will perform maintenance of the authorization system as follows:

Time/Date: Jan 25, 2021 19:30 - 19:40 GMT (UTC+0)

Impact: There will be an interruption of the online authorization during the above schedule (transactions will not be processed.)

Contact’s details:

Hyunkyung Kim / Chiaki Ishibashi / Mika Omori
Infrastructure Planning Department
Network Implementation Headquarters
Tel: +81-3-5778-8383
E-mail: hyonkyon.kimu@jcb.co.jp, Chiaki.Ishibashi@jcb.co.jp, Mika.Omori@jcb.co.jp

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Infrastructure Planning Department
Network Implementation Headquarters
JCB International Co., Ltd.
TEL: +81-3-5778-8383
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Dec 29, 10:47 GMT
Update - We will be undergoing scheduled maintenance during this time.
Dec 29, 10:50 GMT
Scheduled - Please be informed that JCB will perform maintenance of the authorization system as follows:

Time/Date: Jan 26, 2021 04:30-04:40 JST (UTC+9)

Impact: There will be an interruption of the online authorization during the above schedule (transactions will not be processed.)

Contact’s details:
Hyunkyung Kim / Chiaki Ishibashi / Mika Omori
Infrastructure Planning Department
Network Implementation Headquarters
Tel: +81-3-5778-8383
E-mail: hyonkyon.kimu@jcb.co.jp, Chiaki.Ishibashi@jcb.co.jp, Mika.Omori@jcb.co.jp

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Infrastructure Planning Department
Network Implementation Headquarters
JCB International Co., Ltd.
TEL: +81-3-5778-8383
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Dec 29, 10:50 GMT
PayPal - Live site maintenance Jan 27, 04:00-07:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 10:00 GMT
Scheduled - PayPay have advised us of live site maintenance on:

Wednesday 27 January 2021 between 04:00 GMT and 07:00 GMT

Initial Notification:
During the time indicated, there will be up to 3 minutes of impact during which customers and merchants may experience the following:

• PayPal users may be unable to view their transaction history that’s older than 6 months.

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Jan 19, 09:32 GMT
Cardstream will be carrying out routine maintenance on the Gateway on Wednesday 27 January 2021 between 05:00 GMT and 07:00 GMT.

Merchants are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.

No action is required and we will notify you once the maintenance is complete.

If you require any further information, please do not hesitate to contact us on partnersupport@cardstream.com or 0345 00 99 575.
Posted on Jan 13, 10:28 GMT
Past Incidents
Jan 25, 2021
Completed - The scheduled maintenance has been completed.
Jan 25, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 05:00 GMT
Scheduled - Truevo have advised us of urgent maintenance on:

Monday 25 January 2021 between 05:00 GMT and 05:30 GMT

During this time period, they expect less than a minute interruption in transaction processing. Their engineers will be monitoring closely during this maintenance window.

If you have any questions, please contact Truevo's Support team at support@truevo.com.
Jan 24, 16:28 GMT
Jan 24, 2021

No incidents reported.

Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:01 GMT
Scheduled - Valitor have advised us of the the following maintenance scheduled on:

Saturday 23 January 2021 between 07:00 GMT and 10:00 GMT

All services will be directed to SITE2 while maintenance is performed on SITE1.

No action is required.

No interruption is expected.

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Jan 22, 15:05 GMT
Jan 22, 2021
Completed - The scheduled maintenance has been completed.
Jan 22, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 09:37 GMT
Scheduled - PayPal have rescheduled their live maintenance originally planned for Wednesday 20 January 2021 to:

Friday 22 January 2021 between 03:00 GMT and 07:00 GMT

During the time indicated, there will be two short moments of impact (up to three minutes per episode) during which PayPal merchants and customers may experience the following:

• Recent activities may not display on the PayPal mobile app or on the PayPal website
• The homepage or "Activities" tab may temporarily unavailable
• There may be a delay in transactions appearing in the "Recent Activity" section
• Customers may be unable to search their activity
• Merchants using the NVPPaymentEnquiry API may be unable to retrieve transaction data

No action is required.

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Jan 20, 09:37 GMT
Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 03:30 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 15:06 GMT
Scheduled - Truevo have advised us of an urgent maintenance window on:

Thursday 21 January 2021 between 03:30 GMT and 05:30 GMT

During this time period, they do not expect an interruption in transaction processing. Their engineers will be monitoring closely during this maintenance window

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Jan 19, 15:06 GMT
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - Decta advised us of an unexpected issue with authorisation processing on:

Thursday 14 January 2021 at 09.09 GMT

No action is required. Affected services Authorization Processing is available and now operating normally.

If you have any questions, please contact our Support team on partnersupport@cardstream.com or call us on 0345 00 99 575.
Jan 14, 09:09 GMT
Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 06:58 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 GMT
Scheduled - Cardstream will be carrying out routine maintenance on the Gateway on Wednesday 13 January 2021 between 05:00 GMT and 07:00 GMT.

Merchants are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.

No action is required and we will notify you once the maintenance is complete.

If you require any further information, please do not hesitate to contact us on partnersupport@cardstream.com or 0345 00 99 575.
Dec 17, 11:46 GMT
Jan 12, 2021
Resolved - PayPay advised us of the following incident which has now been resolved:

Impacted Products/APIs: Online Checkout, Homepage, Account
Incident Start Time: Tue, 12 Jan 2021 15:17 GMT
Incident End Time: Tue, 12 Jan 2021 15:58 GMT

PayPal experienced a system issue which may have affected multiple products in their Production environment.

PayPal users may have experienced timeouts or "Things don't appear to be working at the moment. Please try again later." errors accessing the PayPal website (www.paypal.com) or when making a payment.

No action is required.
Jan 12, 15:17 GMT
Completed - The scheduled maintenance has been completed.
Jan 12, 11:00 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 12, 09:34 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 09:00 GMT
Scheduled - Valitor have advised is of the following Visa Security Software Update scheduled for:

Tuesday 12 January 2021 between 09:00 GMT and 11:00 GMT

All services will be directed to SITE2 while maintenance is performed on SITE1. No interruption is expected,

If you have any questions, please contact their Support team on partnersupport@valitor.com.
Jan 11, 16:01 GMT
Jan 11, 2021

No incidents reported.